Grexalonyx

Return Policy

Overview

This Return Policy outlines the terms and conditions for returns and refunds related to our services and information products regarding soil health and organic composting.

Digital Content and Information

Since we primarily provide informational content and resources about composting and soil health, please note that:

  • Digital downloads and access to information are generally non-refundable once accessed
  • If you experience technical issues accessing content, please contact us for assistance
  • We will work with you to resolve any access problems

Physical Products

If we offer physical products in the future, the following terms will apply:

  • Returns must be requested within 30 days of purchase
  • Items must be in original condition and packaging
  • Proof of purchase is required
  • Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect

Refund Process

If you are eligible for a refund:

  1. Contact us via email or phone to initiate the return process
  2. Provide your order number and reason for return
  3. We will review your request and respond within 5-7 business days
  4. If approved, refunds will be processed to the original payment method within 10-14 business days

Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or personalized items
  • Items damaged due to misuse or normal wear
  • Digital content that has been downloaded or accessed
  • Services that have been fully rendered

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact for Returns

To initiate a return or request a refund, please contact us:

Email: contact@grexalonyx.world
Phone: +1 780-807-7339
Address: 70; 2125 Casselman Link Southwest, #37 Unit#37-#70, Edmonton, AB T6W 1A8, Canada

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.